Fidemaint Customer Policy

Terms & Conditions

By booking services on Fidemaint, you agree to interact respectfully with providers, honor scheduled appointments, and use the platform for all communication and payments. This ensures a smooth, accountable experience for both sides.

All payments are secured through Fidemaint, and providers are held to high standards of professionalism. We’re here to help you enjoy a convenient and trustworthy service experience.

Message Monitoring System (MMS AI)

To protect your experience, Fidemaint uses an intelligent Message Monitoring System (MMS AI) that helps detect inappropriate or unsafe communication.

Why We Monitor Messages

MMS AI exists to help:

• Keep communication safe, respectful, and professional.
• Prevent off-platform transactions that may put you at risk.
• Protect against harassment, scams, and misconduct.

No Penalties for Customers

If a message is flagged, it is reviewed by our support team. You will not be banned — our goal is to protect your interest and maintain a trustworthy space for everyone.

Please use the app to communicate clearly with your provider and avoid sharing personal contact or payment info outside the platform. This keeps your transaction secure and protected.

Refund Policy

We offer a transparent and secure refund process to ensure your satisfaction. If you cancel a booking within 7 days of the appointment date and the provider has not yet started work, you are eligible for a full refund.

In cases where the provider fails to deliver satisfactory service, you may file a dispute with photo or video proof for review. All approved refunds are processed back to your Fidemaint wallet or original payment method.

Cancellation Policy

You can cancel a booking at any time before the provider begins the job. Cancellations made at least 7 days in advance are fully refundable.

For same-day or last-minute cancellations, refunds may be partial depending on the situation and whether the provider incurred travel or preparation costs.

We encourage timely cancellations and prompt communication to ensure fairness to providers.

Privacy Policy

Your personal information is encrypted and stored securely. We do not sell or share your data. Only trusted Fidemaint team members have limited access for support purposes.

You can update or delete your account at any time through our support team. We retain basic records (e.g., booking history) for legal and financial purposes.

Community & Conduct

We expect all customers to treat service providers with courtesy and respect. Our providers are trained professionals — help them succeed by being responsive, clear, and respectful.

• Be available at the scheduled time and location.
• Avoid off-platform payment requests or personal favors.
• Provide a safe, clean environment for service professionals.
• Respect the tools, effort, and time your provider brings.

We may restrict account features for repeated misconduct or abuse. Our mission is to create a safe and successful space for all.